Resources · Warranty
Warranty
Understanding your warranty: key questions to ensure peace of mind. We stand behind the quality of our products and services. That's why we offer comprehensive warranty protection to give our customers complete peace of mind.
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Outstanding Warranty Coverage
We stand behind the quality of our products and services. That's why we offer comprehensive warranty protection to give our customers complete peace of mind.
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Industry-Leading Warranty Period
We provide an extended warranty on all our products well above the industry average. This extended coverage demonstrates our confidence and ensures you will continue to enjoy the benefits long after your purchase.
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Fast and Easy Claims Process
If you experience any technical issues within the warranty period, simply contact our support team. We aim to have a technician dispatched within 24-48 hours. Repairs and replacements are performed promptly to minimize disruption.
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Transferable Coverage
For added flexibility and value, our warranty can be transferred to a new owner if you sell your equipment within the coverage period. This allows the protection to extend the lifespan of the product.
Key questions
What to Confirm Before You Buy
Ten questions that clarify the scope of your coverage, the claims process and the support you can expect during the warranty period.
Warranty duration
Explore the longevity of your coverage. Our warranties typically range from one year plus an extended warranty option, with variations based on model and make.
Coverage details
Gain clarity on what's included. Components like the laser source, handpieces, and cooling systems usually fall under warranty protection.
Consumables and warranty
Understand the status of consumables like laser tips and cartridges. Generally, these are not covered, but it's crucial to confirm.
Software updates
Stay ahead with technology. Check if your warranty encompasses crucial software updates, enhancing performance and functionality.
Repair terms and conditions
Know the repair process. Whether it's on-site service or return-to-manufacturer, be clear about the procedure and any associated costs.
Extended warranty options
Explore extended coverage possibilities. Ask about options for prolonged protection and their terms.
Warranty limitations
Stay informed about actions that might void your warranty, such as improper use or unauthorized modifications.
Customer support during warranty
Evaluate the support level during the warranty period, including troubleshooting and technical assistance.
Technical support availability
Confirm the availability of onsite or remote technical support, a crucial factor in minimizing operational downtime.
Warranty limitations and exclusions
Review any specific conditions or exclusions that might affect your coverage, ensuring a complete understanding.