Understanding Your Warranty: Key Questions to Ensure Peace of Mind


We stand behind the quality of our products and services. That’s why we offer comprehensive warranty protection to give our customers complete peace of mind.


We provide an extended warranty on all our products well above the industry average. This extended coverage demonstrates our confidence and ensures you will continue to enjoy the benefits long after your purchase.


If you experience any technical issues within the warranty period, simply contact our support team. We aim to have a technician dispatched within [24-48] hours. Repairs and replacements are performed promptly to minimize disruption.


For added flexibility and value, our warranty can be transferred to a new owner if you sell your equipment within the coverage period. This allows the protection to extend the lifespan of the product.

Warranty Duration:

Explore the longevity of your coverage. Our warranties typically range from 1 to a year + extended warranty option, with variations based on model and make.

Coverage Details:

Gain clarity on what’s included. Components like the laser source, handpieces, and cooling systems usually fall under warranty protection.

Consumables and Warranty:

Understand the status of consumables like laser tips and cartridges. Generally, these are not covered, but it’s crucial to confirm.

Software Updates:

Stay ahead with technology. Check if your warranty encompasses crucial software updates, enhancing performance and functionality.

Repair Terms and Conditions:

Know the repair process. Whether it’s on-site service or return-to-manufacturer, be clear about the procedure and any associated costs.

Extended Warranty Options:

Explore extended coverage possibilities. Ask about options for prolonged protection and their terms.

Warranty Limitations:

Stay informed about actions that might void your warranty, such as improper use or unauthorized modifications.

Customer Support During Warranty:

Evaluate the support level during the warranty period, including troubleshooting and technical assistance.

Technical Support Availability:

Confirm the availability of onsite or remote technical support, a crucial factor in minimizing operational downtime.

Warranty Limitations and Exclusions:

Review any specific conditions or exclusions that might affect your coverage, ensuring a complete understanding.